Shipping Policy

Effective Date: July 2026

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed, packed, or shipped on weekends or South African public holidays.

As Acuiri partners with multiple authorised suppliers, certain products may be sourced directly from supplier warehouses. This may occasionally result in slightly longer processing times. Should a significant delay occur, we will notify you as soon as reasonably possible.

2. Shipping Methods & Delivery Times

Acuiri delivers nationwide within South Africa using trusted courier partners through BobGo.

Estimated delivery times after your order has been processed are:

Major Cities

• 3–5 business days

Outlying Areas

• 5–8 business days

Estimated Total Delivery Time (Including Processing)

Major Cities

Approximately 4–8 business days

Outlying Areas

Approximately 6–11 business days

Delivery timeframes are estimates only and may vary due to circumstances beyond our control, including courier delays, severe weather, public holidays, supplier lead times, or periods of high order volumes.

3. Shipping Charges

Shipping costs are calculated during checkout based on the products ordered and the delivery destination.

Our standard shipping rates are:

• Free Shipping: Orders over R850 qualify for free standard delivery (where applicable).

• Standard Shipping: A flat rate of R109 applies to most qualifying orders.

Some oversized, heavy, hazardous, or supplier-specific products may incur additional shipping charges. Where applicable, these costs will be displayed during checkout before payment is completed.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Customers can use the provided tracking number to monitor the progress of their shipment through the relevant courier.

5. Split Shipments

To ensure the fastest possible delivery, orders containing products from multiple suppliers may be shipped separately.

Where this occurs:

• You may receive multiple deliveries.

• Each shipment will have its own tracking number where applicable.

• Additional shipping charges will not be applied unless clearly indicated during checkout.

6. Delivery Issues

Please inspect your order upon delivery.

If your order is delayed, damaged, incomplete, or appears to have been tampered with during transit, please notify Acuiri within 24 hours of delivery by contacting our customer support team.

Where appropriate, we will work with the courier and supplier to investigate the issue and arrange a suitable resolution.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Acuiri cannot be held responsible for delays, failed deliveries, or additional courier charges resulting from incorrect, incomplete, or outdated delivery details supplied by the customer.

Should an order be returned to us due to incorrect delivery information or unsuccessful delivery attempts, additional shipping charges may apply before the order can be resent.

8. Service Area

Acuiri currently delivers nationwide within the Republic of South Africa.

At this time, we do not offer international shipping.

9. Contact Us

If you have any questions regarding shipping, deliveries, or order tracking, please contact us:

Acuiri (Pty) Ltd

Email: info@acuiri.com

Telephone: +27 69 025 8302

Website: https://acuiri.com